Esteemed thought leaders from Academia and both the private sector and humanitarian disaster relief community shared their knowledge, experiences and lessons in internal and external disruption management.

Lynn C. Fritz,
Director General, Fritz Institute

Anisya S. Thomas,
Managing Director, Fritz Institute

Eric Johnson,
Director, Glassmeyer/McNamee Center for Digital Strategies and Professor of Operations Management at the Tuck School of Business, Dartmouth College. 

Eric Johnson's teaching and research focuses on the impact of information technology on supply chain management and he has published recent articles on this subject in the Financial Times, Sloan Management Review, and CIO Magazine.  He is particularly interested in the supply chain challenges faced by industries with short product life cycles such as computers, toys, and apparel.  Before joining Tuck, he taught for eight years at the Owen Graduate School of Management, Vanderbilt University.  He was previously employed by Hewlett-Packard Co. and Systems Modeling Corp.  He has consulted for diverse companies such as Nextel, Lucent, Mattel, Hewlett-Packard, Accenture, Pepsi, DHL, The Parthenon Group, Campbell-Hausfeld, Fleetguard, and Kulic&Soffa.  He holds a B.S. in Industrial Engineering, B.S. in Economics, an M.S. in Industrial Engineering and Operations Research from Penn State University, and a Ph.D. in Industrial Engineering from Stanford University.

Robert L. Joss,
Philip H. Knight Professor and Dean, Stanford Graduate School of Business

Robert Joss, a leader in global banking, former Treasury Department official and Stanford Ph.D., became the eighth dean of the Graduate School of Business in 1999. Joss had stepped down in early 1999, after six years as chief executive officer and managing director of Australia’s Westpac Banking Corporation. From 1971 to 1993 he held a variety of posts at San Francisco-based Wells Fargo Bank, rising to the position of vice chairman.

No stranger to the Business School at the time of his appointment, Joss was a Sloan fellow in 1965-66, earned an MBA in 1967 and a Ph.D. in 1970, writing his dissertation on the market for commercial paper. He was a member of the school’s Advisory Council, a group of business executives that helps shape the school’s future.

As head of Westpac, one of Australia’s largest banks, Joss was credited with refocusing the bank strategically, modernizing and streamlining operations and restructuring the bank’s culture to emphasize teamwork, customer focus, open communication, and community support. The bank’s Shareholders also benefited substantially during his tenure.

Before joining Wells Fargo, Joss worked in Washington, first as a White House Fellow and then for the Treasury Department as deputy to the assistant secretary for economic policy.

He is currently a director of Wells Fargo & Co., Shanghai Commercial Bank, Ltd. In Hong Kong, Epiphany, Inc., Agilent Technologies, Inc., and the Bay Area Council.
Besides his graduate degrees from Stanford, Joss holds a B.A. in economics, magna cum laude, from the University of Washington


Christina S. Kite, Sr.
Director, Cisco Systems, Inc.

Chris is currently the Sr. Director, Global Risk Management, within the Finance organization. In this capacity, she is responsible for the identification, categorization, mitigation and transfer of financial, operational, and strategic risk for the Corporation.

Prior to her rotation within Finance, Chris held various positions within IT including support for Engineering, Technical Services, Finance and Corporate Systems. During these various rotations within IT, Chris was responsible for innovatively exploiting technology to accelerate implementation of corporate strategies and new business opportunities. 

 Prior to joining Cisco, Chris was Director, Strategy, Planning and Control with Franklin Resources, one of the largest mutual fund organizations in the world. She has also held senior management positions with Coopers & Lybrand and the Northrop Grumman Corporation.

Chris has led several Industry and Government Technical Advisory Committees in the area of Product Data Exchange and Computer-aided Acquisition and Logistic Support. She was elected by the Office of the Secretary of Defense to serve as an industry expert on several process actions teams and received a Certificate of Appreciation from the DoD for her outstanding contributions as an industry representative.

Chris graduated cum laude with a Bachelors of Science in Management Science and has a graduate in Systems Management from the University of Southern California (USC).

Chris excels in long distance sporting events including triathlons, biathlons, marathons and long distance cycling and open water swimming events.
Chris is married to Mr. Harold W. Kite and resides in San Mateo, CA.

Hau L. Lee,
Thoma Professor of Operations, Information, and Technology; Stanford Graduate School of Business; Codirector, Stanford Global Supply Chain Management Forum

Director of Managing Your Supply Chain for Global Competitiveness Executive Program; Michael and Monica Spence Faculty Fellow for 2004-05

BS, Univ. of Hong Kong, 1974; MSc, London School of Economics, 1975; MIS, Institute of Statisticians, 1976; MS, Univ. of Pennsylvania, 1979, PhD, 1983. Lecturer, Univ. of Hong Kong, 1975-77; Lecturer, Univ. of Pennsylvania, 1982-83; Asst. Prof.-Prof., Stanford Univ., 1983--; Project Engineer, Hewlett-Packard Company, 1989-90. At Stanford since 1983.

Hau Lee’s research focuses on supply chain management, work that addresses how to get products or services to their destination by managing the flow of materials, information, and money. His research has resulted, among other things, in the building of computer models that support the concept of supply chain management based on the “value chain.”


Adele Martz,
Corporate Risk Management Director, General Motors Corporation

Adele Martz is a Director in Corporate Risk Management at General Motors Corporation with responsibility for development and implementation of global business continuity and crisis preparedness programs.    She has been with General Motors since 1979 holding positions in demand analysis, inventory management, production scheduling, systems development, market research and product planning. Martz has a Bachelor of Industrial Administration degree from General Motors Institute (Kettering University) and a Master of Business Administration from the University of Michigan.


Gail Neudorf,
Emergency Coordinator, CARE Canada

Gail Neudorf joined CARE in 1992 and has recently taken the position of Emergency Coordinator, Emergency Team with CARE Canada.  She has been working in emergency response for more than 15 years, starting in Mozambique with Oxfam UK in 1986.  She has worked with CARE in Eastern Africa (Kenya, Sudan, Tanzania) as well as in Zambia, Sri Lanka and East Timor.  These positions focused on refugee and IDP project management, culminating in Country Director positions in East Timor (CARE Canada) and Serbia & Montenegro (IRC) as well as Deputy Director for CARE USA’s Emergency Unit.

Gail has also worked in private business in IT project management for KPMG, Emirates Airlines and AGENCY.COM.  She has also taught undergraduate International Business in Cambodia.  Her undergraduate degree is from Trinity Western University and her MBA from the University of Leicester in the UK.  Gail was born and raised in western Canada and now resides in Ottawa. 


Ludo Oelrich,
Director, Moving the World, TNT NV Amsterdam

TNT is a global player in Express, Mail and Logistics, with 162,000 employees, covering 200 countries worldwide.  In the nineties, Ludo Oelrich has been involved as managing director in the development of TNT Logistics in the Benelux and the pan European logistics business development. During the year 2001 he founded TNT’s-Geneva based- venture capital company LogiSpring. From 2002 onwards he is responsible for the development of TNT’s social leadership programme ‘Moving the World’.  Oelrich is board member of the Holland Distribution Council since 2000. He has an MBA Transport & Logistics Management from the University of Brabant and an engineering degree in Transport and Town and Country Planning.


Jon A. Olson
Manager of Global Transportation and Logistics Outsourcing

Jon A. Olson joined Intel Corp, a $39B semiconductor and electronics manufacturing company, in January 1993.  As manager of Global Transportation and Logistics Outsourcing, Olson is responsible for development and implementation of Intel’s worldwide transportation and 3rd party logistics strategies supporting Intel’s worldwide manufacturing and distribution supply network. Prior to his transportation role, Olson was Geography Logistics Manager for North and South America, and held roles in finance, procurement, and operations management. 

Prior to joining Intel, Olson was an officer in the United States Air Force with billets in Arizona, Texas, and Washington State.  He was a Flight Instructor in the T-37 aircraft and held additional roles in Standardization and Evaluation as a Wing Check Pilot.  Prior to this position, Olson worked in the general aviation field in flying and operations management.

Olson earned his Master’s in Business Administration with a concentration in Strategic Management from Western International University.  He also holds a Bachelor’s degree in accounting from the University of Louisiana, Lafayette. 

John Rickard,
Director Logistics, International Rescue Committee

Four years in the British Army provided his introduction to Logistic Support functions. Practical experience of operations under less-than-ideal conditions was gained by eight years (as owner manager) of establishing and running five “bush” hotel / restaurants in West Africa.

John Rickard spent a further two years as a Project Manager (specializing in industrial epoxy flooring), again in West Africa before joining the IRC in Azerbaijan for his first humanitarian “contract”. He consulted regularly for the IRC over the following two years before being asked to take on the newly created position of Director Logistics in 2001.


Speakers also  included: 

Mathieu Clerkx, Philips Semiconductor
Randy Martin,  Mercy Corps
Jim Rice, M.I.T.

If you simply give money, it is one thing to one organization. If you give services or create technology, this can be replicated by every other humanitarian aid organization. This means you get leverage and the result factor is bigger - Lynn Fritz

+ Effective Disruption Management Seminar 2005
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